Refund policy

You have 14 days from the day the carrier shows your parcel was delivered to initiate a refund request. Only items that are unopened, unused and still factory-sealed are eligible for refund.

We do not provide prepaid return labels. Return shipping is your responsibility, and original shipping fees are non-refundable. If your order qualified for free shipping but your return brings the total below our free-shipping threshold, we will deduct a flat $18 from your refund to cover the original shipping cost.

We inspect returns within three business days of arrival. Qualifying returns (minus any shipping deductions) are processed to your original payment method within five business days of inspection.

How to start a refund request:

  • Email hello@parkmedicalaesthetics.com with your order number to let us know you’d like to initiate a return.

  • Repack the item carefully. Returns that arrive damaged or fail to arrive cannot be processed.

  • Ship it back at your own cost using a tracked courier. Keep the tracking number; risk of loss stays with you until we sign for the parcel.

 

PACKAGING & COURIER GUIDANCE

To ensure your return reaches us in good condition, please:

  • Cushion products so they can’t move around.

  • Ship with a traceable service.

 

FINAL-SALE ITEMS

  • Opened or used products

  • Clearance / promotional items

  • Gift cards

All other sales are final once the 14-day window closes.

 

REACTIONS

Reactions are rare, but they can happen, especially with powerful active ingredients. If you believe you’re experiencing a reaction to a product purchased online, let us know as soon as possible so we can help.

If you believe you’re experiencing a reaction to a product purchased online, please email hello@parkmedicalaesthetics.com within seven days of delivery. Include your full name, order number, product name, a description of the reaction and clear photos of the affected area.

We’ll review your request and may offer a store credit or exchange on a case-by-case basis. Products must be at least 70% full and returned within 14 days of delivery.

Please note:

  • Results and skin responses vary from person to person and we encourage all customers to use new products with caution and follow usage instructions carefully.

  • We do not issue refunds for opened or used products unless a reaction is confirmed.

  • We are not responsible for reactions caused by improper use, or failure to patch test before full application.

  • We reserve the right to deny credit or exchange if the product shows signs of excessive use or mishandling.

 

INCORRECT OR INCOMPLETE ORDER

We do our best to pack orders perfectly, but mistakes can happen. If something in your parcel is wrong or missing, follow the steps below within 24 hours of delivery:

  1. Email hello@parkmedicalaesthetics.com with the subject line “Order Issue – [Your Order #]”.

  2. In the body, include:
    • Your full name
    • Purchase date
    • Order number
    • Name of the incorrect or missing product(s)
    • A clear photo of the entire shipment as you received it (box, packing slip, and any incorrect item), if applicable

Once we confirm the error:

  • We’ll email you a pre-paid return label for any incorrect product(s).

  • Please drop the parcel with the carrier within 10 days of receiving the label.

  • When the item is on its way back, we immediately ship the correct or missing product(s) at no charge.

Requests sent after the 24-hour window, or returns not sent back within 10 days, may be refused. Products must be unopened and in their original packaging for us to accept them back.


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By completing a purchase with Park Medical Aesthetics, you agree to the terms above. If you’re unsure whether your item qualifies, email hello@parkmedicalaesthetics.com or call 437-915-9219 before sending anything back.